Information we collect
Servinex Support LLC (“Servinex,” “we,” “us,” or “our”) may collect contact information such as your name, business name, email address, and preferred contact method; service information such as device type, operating system, issue description, appointment details, and support notes; transaction information such as the service purchased, amount, and payment status; and basic technical data such as IP address, browser type, and website usage information.
Payment card details are processed by the selected payment provider and are not intended to be stored by Servinex. Please do not submit passwords, recovery codes, government identification numbers, health information, payment card details, or unrelated confidential files through public forms.
How we use information
We use information to review and respond to requests, determine whether an issue is within our service scope, schedule and deliver support, process payments, maintain service records, communicate about an engagement, improve website reliability, prevent misuse, meet legal obligations, and enforce our agreements.
Remote support sessions
A remote session begins only after customer authorization. Depending on the agreed task, information visible on the device may be displayed during the session. Customers should close unrelated confidential content before connecting and enter their own passwords and verification codes. We do not intentionally record sessions unless the customer is informed and separately agrees in advance.
Service providers and disclosures
We may share information with vendors that provide website hosting, scheduling, communications, payment processing, analytics, and remote-support technology. These providers receive information only as needed to perform services for us. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate fraud or misuse, respond to lawful requests, or complete a transfer of business assets subject to appropriate protections.
Retention and security
We retain information for as long as reasonably necessary for service delivery, business records, dispute handling, legal obligations, and security. We use reasonable administrative and technical measures appropriate to the nature of the information we handle. No internet transmission or storage method is completely secure, and absolute security cannot be guaranteed.
Your choices
You may request access to, correction of, or deletion of certain personal information, subject to legal and operational retention requirements. You may opt out of non-service marketing messages. Privacy rights vary by jurisdiction.
Cookies, analytics, and children
The website may use essential cookies and limited analytics to understand site performance. Our services are intended for adults and businesses, and we do not knowingly collect personal information from children under 13.
Policy changes
We may update this policy as our practices or legal obligations change. The revised version will be posted with a new effective date.
Contact
Privacy questions or requests may be sent to connect@servinexsup.com or mailed to Servinex Support LLC, 670 King Park Dr, Billings, MT 59102.