Agreement
These Terms & Conditions govern access to the Servinex Support LLC website and the purchase or use of our remote technical support services. By ordering or using a service, you agree to these terms and any written scope or service agreement provided for the engagement.
Services and scope
Servinex provides remote technical support within the scope confirmed before work begins. We may decline or stop work that requires physical repair, unauthorized account access, illegal activity, unsupported systems, advanced cybersecurity response, or capabilities outside our service offering. Additional work requires customer approval and may involve additional fees.
Customer authorization and responsibilities
You confirm that you own or are authorized to access the devices, accounts, software, networks, and data involved in a request. You are responsible for maintaining valid software licenses, backing up important data, providing accurate information, and remaining available for required approvals. You must not ask us to bypass security controls or access systems without authorization.
Remote access
Remote access is used only with your permission for the agreed service. You may observe, pause, or end a session. You should close unrelated confidential material and enter your own passwords, authentication codes, and payment details. Standard support does not create permanent access rights.
Fees, payment, and scheduling
Applicable fees, payment timing, and included work are disclosed before paid service begins or in a separate written agreement. You authorize charges approved through the selected payment or invoice provider. Taxes may be added where required. Appointment changes, late arrivals, cancellations, and refunds are governed by the Service Cancellation & Refund Policy presented at purchase.
Third-party products and services
Support may involve software, hardware, internet providers, or platforms operated by third parties. Servinex does not control and is not responsible for third-party availability, terms, licensing, security, updates, or decisions. Customers are responsible for third-party fees and agreements.
No guaranteed outcome and disclaimer
Technical results depend on factors outside our control, including hardware condition, connectivity, permissions, vendor systems, software compatibility, and customer decisions. We do not guarantee that every issue can be diagnosed or resolved remotely. To the extent permitted by law, the website and services are provided on an “as available” basis. Nothing in these terms excludes rights that cannot legally be waived.
Limitation of liability
To the extent permitted by law, Servinex will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, business, opportunity, or data. Aggregate liability arising from a specific paid service will not exceed the amount paid for that service, unless applicable law requires otherwise.
Intellectual property and termination
Website content, branding, service materials, and original documentation are owned by Servinex or its licensors. Customers retain ownership of their data and may use service summaries for internal purposes. We may suspend or terminate service for nonpayment, abusive conduct, security risk, suspected fraud, unlawful requests, or material violation of these terms.
Governing law and contact
These terms are governed by the laws of the State of Montana, without regard to conflict-of-law rules. Questions may be sent to connect@servinexsup.com or mailed to Servinex Support LLC, 670 King Park Dr, Billings, MT 59102.