Before work begins
If Servinex cannot accept a request or determines before the scheduled session that the issue is outside its remote service scope, any prepaid service fee for that engagement will be refunded to the original payment method.
Customer cancellations and rescheduling
A prepaid appointment may be canceled or rescheduled without a service fee when notice is received at least 24 hours before the scheduled start time. Requests received with less than 24 hours’ notice and missed appointments may be subject to a charge reflecting reserved time. The applicable amount will be disclosed before payment.
After work begins
Service fees cover reserved time and work performed, not a guaranteed technical outcome. If a session ends early, is materially different from the agreed scope, or cannot continue, Servinex will review the service record and determine whether a partial refund, service credit, or no adjustment is appropriate under the purchase terms and applicable law.
Recurring services
Cancellation and refund terms for a recurring support arrangement are stated in its written agreement, including billing frequency, renewal date, required notice, unused time, and any nonrefundable fees.
Requesting a review
Send a request to connect@servinexsup.com within seven days of the service date. Include the customer name, invoice or receipt number, service date, and a short explanation. Approved refunds are returned to the original payment method; processing time depends on the payment provider and financial institution.
Contact
Servinex Support LLC
670 King Park Dr
Billings, MT 59102
connect@servinexsup.com